Frequently Asked Questions

We welcome you to Hydro-Tech Irrigation Company and are excited to provide you with exceptional irrigation expertise and excellent customer service. We cover the full range of irrigation services, from installation and services plans to repair, maintenance and renovation offerings.
Please read the frequently asked questions below, and know you can always call us at 703-263-2266 or fill our our BGOS customer contact form for additional assistance.
Hydro-Tech sends renewal notifications to all of our customers each August. We will send an email notification regarding the annual renewal to former BG customers whose service plans were previously renewed during April and August. Those notifications may include a notice to use our online self-scheduler if you were a BGOS Annual Service Plan customer or information on contacting our dedicated customer service team if you were a BGOS Enhanced No-Fault Plan customer in early August 2023.
If your renewal date is in December, or you purchased a plan earlier in the year that includes a 2023 Winterization service, we will offer an opportunity to sign up for a Spring Turn-on service on an a la carte basis with discounted pricing. This will ensure you are included in our next annual renewal cycle in August 2024 with the ability to self-schedule your appointments.
All BGOS customers will or already have received a letter from our Customer Service and Irrigation Service department managers that provides further details on this process.
A: Yes, HTI offers a Basic Service Plan similar to BGOS’ Annual Service Plan and a Plus Service Plan similar to BGOS’ Enhanced No-Fault Plan. Note that zone-based pricing differs from that of BGOS. Please review our sprinkler service plans brochure or contact us for further information.
A: No, BGOS will no longer offer those services. Hydro-Tech offers landscape lighting system installation and services through our sister company, Illuminata Lighting and we are ready and able to provide those services to you. We will also be providing expert drainage services as we have hired the team leaders and crew from BGOS’ drainage department to continue that offering.