Frequently Asked Questions
Welcome BG Outdoors Services Customers!
We welcome you to Hydro-Tech Irrigation Company and are excited to provide you with exceptional irrigation expertise and excellent customer service. We cover the full range of irrigation services, from installation and services plans to repair, maintenance and renovation offerings.
Q: Who is Hydro-Tech Irrigation Company (HTI)?
Q: Why did Hydro-Tech (HTI) acquire BG Outdoor Services’ (BGOS) irrigation services business assets?
Q: When will this transaction take place?
Q: How does this transaction affect me?
Q: I usually receive a renewal notice from BGOS in (April/August/December). Does HTI operate on the same billing schedule?
Hydro-Tech sends renewal notifications to all of our customers each August. We will send an email notification regarding the annual renewal to former BG customers whose service plans were previously renewed during April and August. Those notifications may include a notice to use our online self-scheduler if you were a BGOS Annual Service Plan customer or information on contacting our dedicated customer service team if you were a BGOS Enhanced No-Fault Plan customer in early August 2023.
If your renewal date is in December, or you purchased a plan earlier in the year that includes a 2023 Winterization service, we will offer an opportunity to sign up for a Spring Turn-on service on an a la carte basis with discounted pricing. This will ensure you are included in our next annual renewal cycle in August 2024 with the ability to self-schedule your appointments.
All BGOS customers will or already have received a letter from our Customer Service and Irrigation Service department managers that provides further details on this process.
Q: My irrigation system was installed by BGOS. What happens to my warranty?
Q: I prepaid BGOS for a winterization service due later in 2023. Who will provide that service?
Q: I have an open repair work order with BGOS. Who will complete that job?
Q: Who will install my sprinkler if I entered into a contract with BGOS that is incomplete?
Q: Does HTI offer similar annual sprinkler service plans similar to BGOS plans?
A: Yes, HTI offers a Basic Service Plan similar to BGOS’ Annual Service Plan and a Plus Service Plan similar to BGOS’ Enhanced No-Fault Plan. Note that zone-based pricing differs from that of BGOS. Please review our sprinkler service plans brochure or contact us for further information.
Q: Will there be any changes to the service technician and customer service teams I interacted with at BGOS?
Q: Will BG Outdoor Services continue operating its other business lines, such as landscape lighting and drainage services?
A: No, BGOS will no longer offer those services. Hydro-Tech offers landscape lighting system installation and services through our sister company, Illuminata Lighting and we are ready and able to provide those services to you. We will also be providing expert drainage services as we have hired the team leaders and crew from BGOS’ drainage department to continue that offering.